About the System

BuildRight Hardware supplies cement, steel, tiles, and plumbing materials to construction companies and contractors. Procurement was driven by individual project requirements, making demand unpredictable. Stock was stored at 2 main depots and delivered directly to construction sites, adding logistical complexity to an already fragmented system.

Challenges

• Project-wise material requirements were not linked to inventory - purchase decisions were reactive.
• Delivery notes to construction sites were handwritten, frequently lost, and disputed by clients.
• Suppliers were paid without verifying actual quantities received - leading to over payments.
• No system to track returned or damaged materials from project sites back to depot stock.
• Customers (contractors) had no visibility into scheduled deliveries or remaining order balances.

Solution

• Implemented Odoo Inventory with project-linked procurement - material requisitions trigger POs automatically.
• Configured digital delivery orders with e-signatures captured on mobile at project sites.
• Set up 3-way matching (PO → receipt → vendor bill) to prevent over payments to suppliers.
• Enabled return merchandise authorization (RMA) flows for damaged material returns with stock adjustments.
• Deployed a contractor portal showing scheduled deliveries, pending quantities, and delivery confirmations.

Impact and Benefit

Conclusion

BuildRight Hardware moved from reactive, paper-based operations to a proactive, project-linked inventory system. Digital delivery notes,3-way matching, and contractor self-service access eliminated longstanding disputes and gave management full control over procurement and delivery commitments.